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Help


    FAQs

    How do I order?
    How may I pay?
    What are the shipping charges?
    Is it safe to use my credit card?
    What about your return policy?
    How do I track my order?
    How may I contact the Alumni Relations office?
    What’s your privacy policy?
    What’s a cookie?

  1. How do I order?
    Its easy to order. Simply place items in your shopping cart and proceed to checkout using our order form. You will be asked for your billing address (to verify your credit card) and the shipping address. The addresses can be the same or different.

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  3. How may I pay?
    We accept Visa or MasterCard. When you are checking out, you will be prompted to enter your credit card number for payment.

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  5. What are the shipping charges?
    Shipping charges are indicated in each product description.

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  7. Is it safe to use my credit card?
    We work to protect the security of your information during transmission by using the latest security and encryption methods.

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  9. What about your returns policy?
    You may return any item ordered on Alumboutique for exchange or refund within 30 days of purchase. Additional shipping and handling charges will apply for exchanges. There are no refunds on registrations for events. Substitutions are allowed at any time with proof of payment.

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  11. How do I track my order?
    An e-mail will be sent to you to confirm the status of your payment. For any other information, you can contact the Alumni Relations Office.

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  13. How may I contact the Alumni Relations office?
    To ask a question or share a comment, call us at 1-800-465-1888 or e-mail us at alumboutique@uOttawa.ca. We are able to answer most e-mails within one business day.

    For in-person service, our office hours are:

    September 1 to May 31: 8: 45 a.m. to 4:30 p.m
    June 1 to August 31: 8:45 a.m. to 3:30 p.m.

    We are located at 157 Séraphin-Marion street in Ottawa, Ontario, in the Eastern Time Zone (Canada).

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  15. What’s your privacy policy?
    Alumboutique and the University of Ottawa respect your privacy. To find out more, please read our Privacy Policy.

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  17. What’s a cookie?
    There are various technologies, including one called "cookies," which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Alumboutique pages use cookies or other technologies so that we can better serve you when you return to our site.
    For example:
    1. We use these cookie files to track your clicks as you go through the Alumboutique Web site.
    2. To keep track of items you put into your shopping cart.
    3. To tell us whether you have visited Alumboutique previously.
    4. To help us determine whether you came to Alumboutique from a particular Internet link or banner advertisement.
    You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

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